Support availability
Email highsave@gmail.com for account, billing, or file-processing questions. Include the information below so the issue can be investigated.
When a check fails
- The job ID and approximate time of the check.
- The error code or message shown on screen.
- The selected delimiter, encoding, and header setting.
- The file size and whether the issue happens on a small non-sensitive excerpt.
- The result you expected and what happened instead.
Do not send passwords, payment secrets, or a full sensitive file. If a file is needed to investigate, agree on an appropriate transfer and permission first.
Before you report an import problem
Check whether the file parsed successfully but failed a rule in the destination application. TabularGate can locate CSV structure problems; it cannot infer every receiving system's required fields or business rules.
Try the examples, read the guides, or review how checks are interpreted.